Help & Support
We try to return all phone calls and emails within 24 hours during normal business days.
SHIPPING & DELIVERY
When you place an order on any Plano Synergy Holdings company site, your shipping cost will be estimated. This amount will show up in your shopping cart and your credit card will be authorized, but not yet charged, for this amount. Once your order has been approved the total order plus the actual shipping cost will be charged to your credit card, this amount maybe more or less than the amount estimated at time of checkout. You will receive an email confirmation stating the final cost of your order. Orders can only be shipped to the United States. Purchaser is responsible for all freight and taxes. Unless otherwise requested and agreed to in writing, the company will ship your order by the most cost efficient shipping method available to us. In many cases this will be UPS or common carrier.
This return policy applies to products purchased from Plano Synergy Holdings and/or its affiliates ("Plano Synergy") under its "Ameristep," "Barnett Crossbows," "Evolved," "Flextone Game Calls" "Frabill," "GroundEFX," " Halo Optics," "Plano Molding," "Tenzing," and "WildGame Innovations" brands (collectively, the "Brands"). Plano Synergy provides refunds for purchases made on the Brands' official e-commerce sites as set forth more fully herein. Pursuant to the terms set forth below, Plano Synergy will provide refunds to customers who return products unused, unworn and unwashed, in original resale condition and packaging (if any), with the tags still attached within thirty (30) days from the date of purchase. All returns are subject to a physical inspection. E-commerce purchases can be returned via mail (excludes authorized Plano Synergy dealers and authorized dealer locations).
Parts may be available for discontinued models for a few months to a few years, depending on the model and the available parts. When calling about repair parts please have the box in question with you when you call, so we can determine the exact model in order to provide the correct parts. Call our Consumer Care department at 800-226-9868
WARRANTY INFORMATION & REGISTRATION
Tenzing Outdoors products come with a limited lifetime warranty. We hope that you enjoy your Tenzing Outdoors products for years to come. Please be sure to keep a copy of your original sales receipt.
Plano Molding Limited Lifetime Warranty
The Plano Molding Company (“Plano Molding”) Limited Lifetime Warranty is provided at no cost to the original purchaser and covers any defects in workmanship, with the exceptions stated below, for the lifetime of the product.
Duration of warranty coverage:
Lifetime means the market life of the warranted product. As long as the warranted product is in production at Plano Molding or replacement parts remain available, the product is covered.
Plano Molding will repair any broken or defective part covered by this warranty. If repair is not feasible, Plano Molding will replace the covered part with a product of comparable composition, function, and price.
What Products are Covered:
The Plano Molding Limited Lifetime Warranty applies to all Tenzing brand products, all Plano Toolboxes, all Plano Fall and Tackle products, Caboodles domestic products, and Plano Medical products.
To determine if your product is covered by this warranty, please first check the warranty code in the upper-right corner of the UPC tag, if present. “LIF” indicates the product is covered by Plano Molding’s Limited Lifetime Warranty. You may also call to request warranty information through Plano Molding Consumer Care at 1-800-558-1005, or send an email requesting warranty information to email@example.com.
Specific Provisions and Exclusions:
This warranty does not cover aesthetic changes (changes in the product’s appearance) due to outdoor exposure.
“Waterproof” and “Dustproof” state IP67 protection against water or dust entering an enclosure. This standard provides protection for up to thirty (30) minutes in no more than three (3) feet of water.
This warranty does not cover products that have been physically altered, damaged, or subjected to negligence. Medical products are additionally exempted from defects caused through normal wear and tear.
This warranty does not cover included hardware (such as dividers, handles, wheels, or fasteners), which Plano Molding warrants against defects in materials and workmanship for a period of 90 days from the invoice date.
To the extent permitted by law:
- Plano Molding's liability is limited to the molded product and not its contents or foam, and
- Plano Molding is not liable for the indirect, punitive, incidental, consequential, or special damages, regardless of whether a claim for such damages on this warranty, and
- The remedies outlined in this warranty are the exclusive and sole remedy of the original purchaser, and
- This warranty is in lieu of all warranties, express or implied, including, but not limited to, any warranties of merchantability and fitness for a particular purpose, and
- Plano Molding's liability to the original purchaser for damages shall not exceed the purchase price of the product against which damages are claimed.
Warranty Claim Procedure:
Before filing a warranty claim with Plano Molding, please try to return the item to the reseller from which it was purchased. In many cases this will lead to faster resolution than a formal claim.
Any warranty claims must be made by the original purchaser within the time frame of the warranty.
Some products require registration to activate the warranty. Please follow any warranty registration instructions included with these products (also listed on the brand’s website) before filing a claim.
Warranty claim requests must include the model number and a complete description of the defect. Where possible, images of the defect should be included.
To make a warranty claim, the purchaser must contact Plano Molding Company, Attn: Consumer Care, at 431 E. South St., Plano, IL 60545 in writing, or by using the Plano Molding website Contact Us form (www.planomolding.com/contact), or by email (firstname.lastname@example.org), or by telephone (1-800-558-1005).
The original purchaser must obtain a return authorization (RA) number from Plano Molding Consumer Care prior to returning any product. The RA number must be included with any returned product.
Product(s) returned must be cleaned (laundered if apparel).
Medical product(s) must be cleaned using water and detergent, and be disinfected following the CDC’s HICPAC Guideline for Disinfection and Sterilization in Healthcare Facilities, 2008, Section 4. The guideline is available at: http://www.cdc.gov/hicpac/Disinfection_Sterilization/17_00Recommendations.html
Product(s) returned must be free of personal items. Personal items found in the product or return packaging will not be returned, and may be cause for rejection of the claim.
The original purchaser is responsible for paying freight costs to Plano Molding. If Plano Molding determines that any returned product is not defective within the terms of this warranty, the purchaser agrees to pay Plano Molding all handling, return freight and approved repairs costs at Plano Molding’s prevailing rates.
This warranty gives you specific legal rights. You may have other rights which vary from state to state and country to country.
Privacy & Security
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
What Personal Information We Collect:
If you choose to purchase products and/or services from our site, you must provide the following information: your name, credit card information, telephone number (in case our customer service personnel need to reach you about your order), mailing and shipping addresses, and an email address (so that we may send a confirmation email message about your order). In the following paragraphs, we outline the services and activities in connection with which we gather your Personal Information and provide details on how that Personal Information is used.
Personal Information is collected in the following ways:
Online Purchases - To process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
Surveys - Occasionally, Plano Molding Company / Frabill, Inc. conducts voluntary surveys through its website or directly through emails. These surveys may ask customers for background information and about their preferences. You are under no obligation to be a part of any survey. You may at any time opt-out of an email survey by accessing the Un-subscribe link provided in the email message. The information Plano Molding Company / Frabill, Inc. collects through surveys is aggregated and is used to better serve our customers' by helping us determine our customers' personal preferences and needs and improve customer satisfaction and this site. Again, participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the information requested. Information requested may include demographic information including, but not limited to: your age, gender, approximate household income, type of personal care products you use, frequency of use. We do not sell any of the information gathered in these surveys but may share the results of the survey with our Corporate or Business Affiliates in accordance with this Statement.
Contests, Sweepstakes and Other Special Offers - We ask for only the Personal Information necessary to administer these special offers. You may be contacted about contests, sweepstakes and other special offers if you have opted to receive them. It will not affect your chances of winning if you choose to opt-out of receiving such offers at any time after having chosen to participate in one. To stop emails about special offers, access the Un-subscribe link provided in the email message.
How We Use Your Personal Information:
Information we collect may be used to enhance your shopping experience in the following ways:
- Deliver merchandise and services that you purchase online
- Register you as a member
- Prevent fraud and bill you for your purchases
- Confirm your orders
- Respond to your customer service inquiries or requests
- Communicate great values and featured items to you
- Find and stock the products you want
- Customize your shopping experience
- Comply with valid legal procedures, requirements, regulations or statutes
When and with Whom We Share Your Information:
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; administering or facilitating surveys, contests or sweepstakes; offering targeted marketing communications to users that opted-in to receive such communications; enabling access to our partners' websites; providing a personalized shopping experience; preventing fraud; and completing payment method processing.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), or to comply with valid legal processes (subpoenas, warrants) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
How You Can Control the Use of Your Personal Information:
There are several methods to contact us listed in this section. If you would like to change your Personal Information in our records or from lists we share with other quality companies, contact us using one of the methods set out below.
- Email us at: email@example.com, and include your name, address, telephone number, email address, and a note of instruction; or
- Call us toll free at 1-800-226-9868; or
- Write to us at: Plano Molding Company / Frabill, Inc., Attention Customer Privacy, 431 E. South Street, Plano, IL 60545, and include your name, address, telephone number, and a note of instruction; or
- To be removed from a "postal" mailing list, please use the contact information above
If you are a Resident of California:
If you are a California resident, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties, for the third parties' direct marketing purposes. California law provides that you have the right to submit a request to us at the designated address and receive the following information:
- the categories of information we disclosed to third parties for the third parties direct marketing purposes during the preceding calendar year
- the names and addresses of third parties that received such information: and
- if the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed.
You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. Our designated email address for such requests is firstname.lastname@example.org.
Protecting Childrens Privacy:
The Plano Molding Company / Frabill, Inc. Sites may be used by children under the age of 18. We do not knowingly collect personal information from children under the age of 18.
How We Protect Your Personal Information:
At Plano Molding Company / Frabill, Inc. we have electronic and corporate policies and procedures in place for the security of every order placed online. We use Secure Socket Layer technology (SSL) to keep others from intercepting your information while it is being transmitted across the Internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. The secure mode begins when you initiate your order. All information, once on our server, is protected from any external intrusions. Once your order is processed, we will not retain your credit card number in our online systems. Only Plano Molding Company / Frabill, Inc. employees who require your Personal Information to serve you have access to your data, which is password protected. Employees who have access to Personal Information are trained in the privacy and security practices of this Statement.
How to Contact Us:
- Email us at: email@example.com,
- Call us toll free at 1-800-226-9868
- Write to us at: Plano Molding Company, Attention Customer Privacy, 431 E. South Street, Plano, IL 60545
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will post the policy change notification on the website and we will update this Statement accordingly. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.
Terms and Conditions
1. PLEASE READ THIS AGREEMENT CAREFULLY:
It contains the Terms and Conditions of sale that apply to the purchase of products from Plano Molding Co. / Frabill, Inc.. ("the company"). Any different or additional terms set forth in the customer's purchase order or similar communication are objected to and shall not be binding on the company unless a separate agreement has been signed by an authorized officer of the company. By placing an order for products from the company, or by accepting delivery of the products described on the applicable packing slip, bill of lading and/or invoice received with the products you agree to be bound by and accept these Terms and Conditions of sale.
2. AVAILABILITY AND PRICING:
Catalog product listings, specifications, availability, and pricing are subject to change without notice. Orders are not binding upon the Company until accepted by an authorized representative of the Company. Prices listed in the catalog and charges discussed herein are in U.S. dollars. Products are not available for shipment outside the United States. The Company reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion. The Company may also change or modify these Terms and Conditions of Sale from time to time without notice. Prices shown herein reflect the latest information available at the time of the printing of the catalog or uploading of an electronic catalog. Prices charged will be those prevailing when an order is placed. The Company reserves the right to charge the Customer the price of the products at shipment if higher. The Company's quoted prices do not reflect the cost of accommodating Customer's purchases via credit card or any third-party procurement services, software or e-commerce providers and the Company may accordingly pass through the additional charges incurred as a result of Customer's use of such purchasing methods. Prices shown do not include any Federal, State or local taxes or any present or future sales, use, excise, value-added or similar taxes. Where applicable, such taxes shall be billed as a separate item and paid by Customer. Orders are accepted with the understanding that such taxes will be added, as required by law. The Company charges state sales tax in AR, CA, FL, IL, MI, MN, NY, TX, UT, WI.
3. FINANCIAL TERMS:
The Company will take your order with an accepted Mastercard, Visa, or Discover credit card. Customer shall pay the Company all costs incurred by it in collecting any past due account from Customer, including all court costs and attorney's fees, provided, however, if the foregoing charges exceed that rate which may be lawfully charged under applicable law, then such charges shall be calculated so as not to exceed the lawful rate.
Permission for return of products must first be secured from the Company.Products returned without a Return Authorization Number will not be accepted. Return Authorization Requests showing shipper or invoice number, date, quantities of items and catalog number will be acted upon promptly. All Return Material Authorizations are conditional and are not final until the product is received and inspected by the Company. Credit will be issued at the original price charged less handling and transportation charges, where applicable. Returns will be subject to a minimum 15% restocking charge. All claims for shortages must be made within 72 hours of receipt of product.
5. NO THIRD PARTY BENEFIT:
The provisions set forth in these Terms and Conditions of Sale are for the sole benefit of the parties hereto, and confer no rights, benefits or claims upon any person or entity not a party hereto.
6. EXPORT CONTROLS:
Products purchased or received under these Terms and Conditions of Sale are subject to export control laws, restrictions, regulations and orders of the United States. Customer agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, any product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation. Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the products or services hereunder. Customer shall be responsible to obtain any license to export, re-export or import as may be required.
7. SHIPPING & HANDLING/DELIVERY:
When you place an order on frabill.com your shipping cost will be estimated. This amount will show up in your shopping cart and your credit card will be authorized, but not yet charged, for this amount. Once your order has been approved the total order plus the actual shipping cost will be charged to your credit card, this amount maybe more or less than the amount estimated at time of checkout. You will receive an email confirmation stating the final cost of your order. Orders can only be shipped to the United States. Purchaser is responsible for all freight and taxes. Unless otherwise requested and agreed to in writing, the company will ship your order by the most cost efficient shipping method available to us. In many cases this will be UPS or common carrier.
8. HAZARDOUS APPLICATIONS PROHIBITED:
The company's products are not recommended or authorized for safety, life support, surgical implant, nuclear or commercial aircraft applications, or for any use or application in which the failure of a single component could cause substantial harm to persons or property. Customer assumes all risk and liability for use in such applications and agrees to indemnify the Company for all damages that may be incurred due to use of the Company's products in these prohibited applications.
9. CATALOG DESCRIPTIONS:
All specifications, drawings and particulars of weights, dimensions, capacity or other details contained in the Company's catalog(s) are intended to give a general description of the products only and will not be part of this Agreement. If the product description in the catalog(s) differs from the manufacturer's description the manufacturer's description will be deemed correct. Company is not responsible for typographical errors in the catalog.
10. WARRANTY & LIMITATION OF LIABILITY:
Products are sold by the Company with such warranties as may be extended by the manufacturer of the product(s), and there are no warranties for value added services, services bundled with the products, or other services provided by the Company. Copies of the manufacturers' warranties are available prior to the purchase of products by contacting the Company. The Company makes no other warranties and any and all implied warranties of merchantability or fitness for a particular purpose are hereby disclaimed. Customer is responsible for installation and use in accordance with manufacturers' instructions and the Company shall not be responsible for customer's improper selection of a product for a particular application or otherwise. No warranty will apply if its products are in any way altered or modified after delivery by the Company. The Company's liability on any claim for loss or damage arising out of this agreement or from the performance or breach of this agreement or connected in any manner with the supplying of any products or services hereunder, or the sale, resale, operation or use allocable to such products or part thereof involved in the claim, whether based on contract, warranty, tort (including negligence and for property damage and death) or other grounds, shall not in any event exceed the price allocable to such products or part thereof involved in the claim, regardless of cause or fault. In no event shall the Company be responsible to customer or any third party for any consequential, incidental or indirect damages, including but not limited to loss of profits, revenues, sales, data, business, goodwill or use, even if the Company has been advised of the possibility of such loss or damage. The parties agree that without this limitation of liability the Company would not have agreed to the price or terms and conditions of this agreement. The limitation of liability set forth herein applies both to products and services purchased or otherwise provided hereunder. Any cause of action against the Company must be instituted within 1 year from the date of purchase or provision of the products or services. If the Company provides Customer with advice, training, applications support, or other assistance which concern any products supplied hereunder, or any equipment, system or the like in which the product may be installed, the Company's giving of such advice or assistance will not subject the Company to any liability, whether based on contract, warranty, tort (including negligence) or other grounds.
11. INTELLECTUAL PROPERTY RIGHTS:
The products offered for sale by the Company may be subject to patent, trademark, copyright, design and other rights of third parties. The Company shall in no event whatsoever be responsible or liable in the event of any claim of infringement of any such rights.The Company's entire catalog(s) and website(s), including without limitation, the content of the catalog(s) and website(s) is copyrighted as a collective work under United States laws and applicable international copyright laws and the Company owns the full copyright in its catalog(s) and website(s), including without limitation in the selection, coordination, arrangement and enhancement of the content contained therein.Except as stated below, none of the materials in the Company's catalog(s) or on its website(s) may be reproduced, distributed, republished, downloaded, copied in any form or by any means, displayed, posted, transmitted, modified, translated, added to, updated, compiled, or abridged without the prior written permission of the Company. Customer may download, store, print and copy selected portions of the content in the Company's catalog(s) and website(s) provided Customer:only uses the content downloaded, stored, or printed for furthering Customer's business with the Company;does not publish or post any part of the content from the catalog(s) or website(s) in any other catalog or on any other Internet site;does not publish or broadcast any part of the content from the catalog(s) or website(s) in or on any other media; anddoes not modify or alter the content from the catalog(s) or website(s) in any way or delete or modify any copyright or trademark notice.
12. FORCE MAJEURE:
The Company shall not be liable for loss or damage caused by any delay or failure to perform resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war, risks, shortages, inability to procure or ship product or obtain permits and licenses, insolvency or other inability to perform by the manufacturer, delay in transportation, any other commercial impracticability and/or any circumstances beyond the control of the Company in its business operations.
13. GOVERNING LAW:
This Agreement and any sales hereunder shall be governed by the laws of the State of Illinois without regard to conflicts of laws rules and venue shall be in the federal and state courts of Kendall County, State of Illinois, United States of America. The parties expressly exclude the application of the 1980 United Nations Convention of Contracts for the International Sales of Goods, if otherwise applicable.
14. DISPUTE RESOLUTION:
Actions by the Company for non-payment by the Customer of the purchase price of products sold by the Company, or for redress of other breaches by the Customer of these Terms and Conditions of Sale may be brought by the Company, at its option, before any U.S. or foreign judicial court of competent jurisdiction or at the Company's option, disputes between the Company and the Customer, including all claims for non-performance by the Company, shall be finally settled by arbitration in Plano, Illinois, U.S.A. under the Commercial Rules of the American Arbitration Association, by a single arbitrator appointed in accordance with said Commercial Rules applying these Terms and Conditions of Sale and consistent provisions of the federal and state laws (except conflict of law rules) of the State of Illinois, U.S.A.
If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, such provision(s) shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
The Company's failure to insist on performance of any term or condition contained in this Agreement, or failure to exercise any of the Company's rights hereunder, shall not constitute a waiver of any of the Company's rights or remedies under this Agreement.