Tenzing products include a Limited Lifetime, 2-Year or 1-Year Warranty. Review packaging to confirm if the product you have purchased is covered. Please keep a copy of your original sales receipt.
Your Tenzing product must be registered via the online registration form to validate the warranty.
The Plano Molding Company (“Plano Molding”) warranty is provided at no cost to the original purchaser and covers any defects in workmanship, with the exceptions stated below.
Duration of Coverage:
“Lifetime” means the market life of the warranted product. As long as the warranted product is in production at Plano Molding and replacement parts remain available, the product is covered.
“2-Year” means 730 calendar days from the date of purchase listed on the receipt. In instances where a receipt is not available, 2-Years shall mean 730 calendar days from the date of original manufacture.
“1-Year” means 365 calendar days from the date of purchase listed on the original purchase receipt. In instances where a receipt is not available, 1-Year shall mean 365 calendar days from the date of original manufacture.
Plano Molding will repair any broken or defective part covered by this warranty. If repair is not feasible, Plano Molding will replace the covered part with a product of comparable composition, function and price.
To determine if your product is covered by this warranty, please first check the warranty code in the upper-right corner of the UPC tag, if present. “LIF” indicates the product is covered by Plano Molding’s Limited Lifetime Warranty. “02Y” indicates the product is covered by Plano Molding’s Limited 2-Year Warranty. “01Y” indicates the product is covered by Plano Molding’s Limited 1-Year Warranty. You may also request warranty information by calling Tenzing at 1-866-243-2111, or use the “Contact Us” form on the Tenzing website.
Specific Provisions and Exclusions:
This warranty does not cover aesthetic changes (changes in the product’s appearance) due to outdoor exposure.
This warranty does not cover products that have been physically altered, damaged or subjected to negligence. Medical products are additionally exempted from defects caused through normal wear and tear.
This warranty does not cover included hardware (such as dividers, handles, wheels or fasteners), which Plano Molding warrants against defects in materials and workmanship for a period of 90 days from the invoice date.
To the extent permitted by law:
- Plano Molding’s liability is limited to the molded product and not its contents or foam, and
- Plano Molding is not liable for indirect, punitive, incidental, consequential or special damages, regardless of whether a claim for such damages is based on this warranty, and
- The remedies outlined in this warranty are the exclusive and sole remedy of the original purchaser, and
- This warranty is in lieu of all warranties, express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, and
- Plano Molding’s liability to the original purchaser for damages shall not exceed the purchase price of the product against which damages are claimed.
Warranty Claim Procedure:
Before filing a warranty claim with Plano Molding, please try to return the item to the reseller from which it was purchased. In many cases this will lead to faster resolution than a formal claim.
Any warranty claims must be made by the original purchaser within the timeframe of the warranty.
The original purchaser must register the product online before filing a claim.
To make a warranty claim, the purchaser must contact Plano Molding Company in writing by mail at 431 E. South St., Plano, IL 60545 (Attn: Consumer Care) or telephone at 1-866-243-2111.
Warranty claim requests must include the model number and a complete description of the defect. Where possible, images of the defect should be included.
The original purchaser must obtain a return authorization (RA) number from Tenzing Consumer Care prior to returning any product. The RA number must be included with any returned product.
Product(s) returned must be cleaned.
Product(s) returned must be free of personal items. Personal items found in the product or return packaging will not be returned, and may be cause for rejection of the claim.
The original purchaser is responsible for paying freight costs to Plano Molding. If Plano Molding determines that any returned product is not defective within the terms of this warranty, the purchaser agrees to pay Plano Molding all handling, return freight and approved repairs costs at Plano Molding’s prevailing rates.
This warranty gives you specific legal rights. You may have other rights which vary from state to state and country to country.